The Westland House

Positive Feedback:

• Many reviewers commend The Westland House for its kind, caring, and professional staff, including specific mentions of the owner, Chris, and the executive director, Wanda.
• Significant improvements and renovations have been noted since the new ownership, with the facility described as cozy, welcoming, and beautifully done.
• Residents are reported to be well taken care of, happy, and socially engaged, with activities and amenities such as daily snacks, meals, and the option to have pets.
• Flexible schedules and a supportive environment for staff were highlighted, alongside the quality of care and living conditions for residents.
• Communication and responsiveness from management, particularly in addressing concerns and making improvements, have been positively received.

Criticisms:

• One review mentioned a lack of professionalism among staff, suggesting the need for more training on ethical and professional behavior.
• Another review expressed disappointment upon discovering that a resident had not received cards and photos sent by family, raising concerns about communication and care.
• Issues with services such as laundry and cleaning were noted, though there was mention of noticeable improvement.

Overall Sentiment:

The majority of reviews for The Westland House are positive, highlighting the caring nature of the staff, significant improvements under new ownership, and a welcoming environment for residents. While there are some criticisms, these are outweighed by the positive feedback and noted improvements.