The Wentworth At Draper

Positive Reviews:

• Many reviewers praise the kind and caring residents, hardworking management, and the welcoming community atmosphere.
• Employees, including housekeepers and staff, describe a positive work environment with supportive managers and a strong sense of family among staff and residents.
• The food receives compliments for being amazing and well-prepared, with a culinary arts director mentioned for her dedication and care in managing residents' diets.
• Several reviews highlight the cleanliness of the facility, the variety of fun activities, and the overall safety and friendliness of the environment.
• Some reviewers appreciate the attentive care provided to their family members, noting that staff go above and beyond in communication and ensuring residents' comfort and dignity.

Negative Reviews:

• Several reviewers express dissatisfaction with management, citing instances of dishonesty, overcharging, and poor handling of resident care and finances.
• Complaints about the quality of food being poor, stale, or expired, and concerns over high staff turnover, particularly among CNAs, suggesting a lack of stability and consistency in care.
• Some families report negative experiences with the admissions process, including being misled about the suitability of the facility for their loved ones and difficulties in obtaining refunds for unrendered services.
• There are mentions of poor communication from the administration, with specific instances of unresponsiveness to emergencies and issues with billing and overcharges not being addressed satisfactorily.
• A reviewer complains about receiving unwanted mailings and difficulty in contacting the facility to resolve this issue.

Mixed Feedback:

While many reviews highlight the caring nature of the staff and the quality of the community, there are significant concerns regarding management practices, financial transparency, and the quality of care. Prospective residents and their families may want to consider these factors and conduct thorough research or visits to make informed decisions.