The Wellstead Of Rogers & Diamondcrest Senior Living

Positive Reviews:

• Many reviewers praise the beautiful and unique community, highlighting the friendly staff and well-cared-for residents.
• Several families express gratitude for the compassionate care and support provided during their loved ones' transitions into memory care.
• The facility is commended for its efforts to keep residents safe and happy, especially during the pandemic, by facilitating family connections through garden visits and Zoom calls.
• Employees and professional collaborators share their positive experiences, noting the exceptional dementia care, engaging activities, and the quality of food and amenities.
• Some reviewers highly recommend the facility, describing it as first-class with friendly employees and excellent living conditions.

Negative Reviews:

• One reviewer reports a negative interaction with a staff member who was described as rude and unprofessional.
• Several reviews express dissatisfaction with the care provided, including issues with pets not being allowed as promised, delayed services, and residents not being presented according to their wishes.
• Concerns are raised about the facility's handling of serious health issues, including bed sores and sepsis, leading to the unfortunate passing of residents.
• Some reviewers express regret in choosing the facility for their loved ones, citing unmet expectations and a decline in the quality of care over time.
• There are mentions of reviews being removed, with one reviewer insisting on their right to share their experience under the First Amendment.

Mixed Feedback:

• The reviews present a mixed picture, with many families and professionals sharing positive experiences and praising the care and amenities provided.
• However, there are significant concerns raised about specific instances of care, communication, and policy enforcement that negatively impacted residents and their families.