The Waters Of White Bear Lake

The reviews for the senior living facility present a mixed picture, highlighting both positive and negative experiences from residents, their families, and staff. Positive comments often praise the dedication and compassion of specific staff members, the cleanliness and brightness of the facility, and the range of activities available to residents. Many reviewers appreciate the efforts made to keep residents safe and engaged during the COVID-19 pandemic, including the organized vaccine rollout.

Several reviews specifically commend the staff for their kindness, responsiveness, and the care they show towards residents. The activity department receives high marks for being exceptional, and the administrative staff are noted for taking concerns seriously and acting promptly. The facility's environment, including its cleanliness and the availability of a nurse on duty 24-7, is also highlighted as a positive aspect.

However, there are significant concerns raised in other reviews. Some family members express dissatisfaction with how the pandemic restrictions were handled, describing them as overly strict and likening them to prison-like conditions. Concerns about staff turnover, management's responsiveness, and the quality of care, especially during weekends and weeknights, are mentioned. Complaints about the quality of food and the professionalism of managers are also noted, with some reviewers feeling that their loved ones are not receiving the level of care expected.

One review from a former employee criticizes the leadership team and communication between departments, while another mentions a negative experience related to being marked ineligible for rehire after an emergency during a shift. Additionally, some reviews express outright dissatisfaction with the facility, mentioning issues like staff not wearing masks as required and treating residents poorly.

Overall, while there are many accounts of positive experiences and gratitude for the care provided, there are also significant concerns and criticisms that suggest areas for improvement, particularly in management, staff communication, and consistency in care quality.