The Waters of Memphis

Negative Reviews:

• Several reviewers strongly advise against taking loved ones to the facility, citing experiences of neglect, unprofessional behavior, and lack of care.
• Complaints include unattended medical needs, rude and unhelpful staff, and poor management.
• Specific incidents mentioned involve a lack of medication administration, unprofessional handling of complaints, and issues with cleanliness and personal item loss.
• One review highlighted a case where a resident was not accepted for care, questioning the facility's commitment to its Christian values.
• Concerns over administration, management, and communication were noted, suggesting that improvements are needed for better resident care.

Positive Reviews:

• Some reviews praise the facility for its cleanliness, maintained by the housekeeping and maintenance staff.
• Positive remarks about the staff being friendly, family-oriented, and providing spectacular service.
• Compliments to the dietary team for excellent meals, and acknowledgment of great work environment and caring staff.
• Several employees express satisfaction working at the facility, mentioning a welcoming and positive atmosphere.
• High praise for the new management, activities, and rehabilitation services, with some calling it the best nursing facility in the region.
• Features like spacious rooms, state-of-the-art rehabilitation center, restaurant-style dining, and additional amenities like a spiritual chapel and ice cream parlor are highlighted.

Mixed Feedback:

• While there are numerous complaints about the quality of care and management, there are also several positive testimonials about the staff, cleanliness, and facilities.
• The facility is described as having the potential for excellence but is currently hindered by management and communication issues.