The Waters Of Highland Park

Positive Reviews:

• Staff described as wonderful, kind, and caring, particularly noted during COVID for their efforts in maintaining connections and care.
• Residents enjoy a variety of activities and the community is praised for its communication with families.
• Facility is appreciated for its safe, personal, and adaptive care during the pandemic, with excellent communication.
• Staff across all levels from concierge to director are commended for their competence and kindness.
• Memory Care floor receives high marks for the care and attention provided, with residents enjoying community life.
• Facility described as beautiful, safe, clean, and well-run, with dedicated staff providing quality care.
• Special events and celebrations for families and residents are highlighted positively.
• Long-term residents express satisfaction with their treatment, meals, and overall living experience.
• End of life care and coordination with Hospice for a resident in memory care was highly praised.

Negative Reviews:

• Training for staff, particularly in memory care, described as inadequate with some care aspects described as "bare minimum".
• Issues with internal documentation and follow-through on care tasks, including housekeeping and non-medication cares.
• Concerns raised about the facility's response to confusion/agitation in memory care residents.
• Customer service and communication barriers mentioned as areas of concern.
• Some dissatisfaction expressed with advertising and preference for more information on daily activities.
• Overworked nursing staff and poor communication among staff leading to incidents and medication errors.
• Facility described as outrageously priced with lower quality care compared to other assisted living facilities.

Mixed Reviews:

• Opportunity for corporate to better support the properties through upgrading systems and developing protocols mentioned.
• Cost and parking are noted as downsides despite positive remarks on staff care and community events.