The Waters Of Clinton

Negative Reviews:

• Reports of neglect including unclean conditions and lack of personal care.
• Conflicting information provided about patient conditions, with some claims of dishonesty.
• Restrictions on family visits, allegedly using COVID-19 as an excuse.
• Medication administration errors, including failure to provide meals with insulin.
• Complaints about unprofessional behavior and poor communication from management.
• Long wait times for assistance, particularly at night, and lack of response from nursing leadership.
• Food quality issues, with meals often served cold.
• Concerns about cleanliness and hygiene, including infrequent bathing.
• Reports of lost personal items and difficulties in getting medical attention when needed.

Positive Reviews:

• Some staff members, including CNAs and nurses, described as caring and attentive.
• Rehabilitation services received praise for effectiveness and staff professionalism.
• Improvements and renovations to the facility noted.
• Long-term staff express pride in their work and care for residents.
• Facility described as loving and caring by long-term visitors.
• Recognition as a Veteran Contracted Facility.
• Positive work environment mentioned by an employee.
• Instances of staff going above and beyond, such as fulfilling personal requests.
• Good communication and responsiveness to medical needs highlighted.

Mixed Reviews:

• Some residents and their families have had positive experiences, particularly with rehab services and certain staff members.
• However, there are significant concerns about overall care quality, staff behavior, and facility management that potential residents and their families should consider.