The Watermark At San Ramon

The Watermark at San Ramon has received a variety of reviews, highlighting the facility's strengths and areas for improvement. Many reviewers praise the community for its exceptional care, particularly for those with memory care needs. The staff is frequently mentioned for their friendliness, helpfulness, and the genuine care they provide to residents. The facility itself is described as resembling a small boutique hotel, with a focus on individual resident needs, delicious food, and a range of well-designed programs and activities.

Several reviews specifically commend the Watermark for its ability to improve the quality of life for its residents. One reviewer noted significant positive changes in their mother's condition after moving her to the Watermark, attributing these improvements to the facility's individual care, excellent food, and loving caregivers. Another review highlighted the community's ability to adapt and improve over time, mentioning that the arrival of a new Executive Director led to increased liveliness, more residents and activities, and a great staff.

Respite stays are also highly recommended, with one reviewer detailing a positive experience that included exceptional meals, a variety of engaging activities, and attentive care from the staff. The review also appreciates the facility's ability to accommodate dietary preferences and provide a comfortable, clean, and welcoming environment.

However, not all reviews are positive. One particularly negative review recounts a series of unfortunate incidents involving a resident with dementia, including injuries and concerns about the care provided. This review advises caution and suggests that the facility may not be suitable for everyone.

Overall, while most reviews are positive, reflecting satisfaction with the care, environment, and staff at the Watermark at San Ramon, there are also critical voices that highlight potential areas for concern. Prospective residents and their families are encouraged to consider these reviews carefully and visit the facility to make an informed decision.