The Watermark At Cherry Hills

The reviews for senior living facilities, particularly Watermark and Elan, present a mixed picture of experiences. Many reviewers praise the staff's professionalism, kindness, and dedication to residents' care. Specific staff members are frequently mentioned for going above and beyond in their roles, contributing to a positive environment for residents. The facilities are described as inviting, clean, and well-maintained, with some likening Elan to a resort. The transition to assisted living is noted as easier due to the supportive staff and the engaging activities available.

However, some reviews highlight significant concerns, including issues with medication management, hygiene practices, and a lack of fulfillment of promised services at Watermark. One particularly distressing account details a family's experience with poor communication regarding a resident's health condition, leading to a rushed and difficult end-of-life decision. Complaints about food quality and operational amenities like clothes dryers were also mentioned, alongside a perceived lack of empathy from some staff members.

Despite these criticisms, many families express gratitude for the care their loved ones receive, emphasizing the staff's role in creating a home-like atmosphere and ensuring residents' safety, especially during challenging times like the COVID-19 pandemic. The importance of staff in facilitating a smooth transition to assisted living and their ongoing support for both residents and their families is a recurring theme in positive reviews.

In summary, while there are areas for improvement, particularly at Watermark, the overall sentiment towards these facilities is positive, with many reviewers recommending them based on their loved ones' experiences. The dedication of certain staff members and the quality of care provided are frequently cited reasons for satisfaction.