The Waterleaf At Land Park

Negative Experiences:

• One review described a licensed facility where the resident's food was often cold, and there was a lack of responsiveness and language barriers among the staff. Additionally, there were concerns about COVID-19 protocols not being followed.
• Another review mentioned a poor smell upon entering the facility and unfriendly staff.
• Some reviews highlighted issues with staff behavior, describing them as disrespectful, rude, and not prioritizing residents' needs. Concerns were also raised about the cleanliness and safety following an incident where a resident was left unattended.
• A review referred to the facility as a "shitshow," criticizing the quality of care and staff attitude.
• Another review simply described the facility as "depressing."

Positive Experiences:

• Several reviews praised The Waterleaf at Land Park for its beautiful garden, homey feeling rooms, and reasonable pricing. The facility was noted for its friendly and accommodating staff, cleanliness, and a wide range of activities.
• Many reviewers highlighted the excellent care their loved ones received, noting improvements in their happiness and well-being since moving to Waterleaf. The staff's communication with families and their professional, compassionate care were frequently commended.
• One review appreciated the detailed explanation provided by Waterleaf regarding the differences between independent and assisted living, helping them understand their loved one's needs better.
• Several reviews specifically recommended Waterleaf for its friendly environment, cleanliness, and the quality of care provided, with some noting it as a great place to live and expressing gratitude for the staff's hard work and dedication.

Mixed Experiences:

• While some reviews criticized the staff's attitude and care quality, others acknowledged the hard work of housekeepers and med techs, describing them as warm, diligent, and the hardest workers at the facility.