The Waterford On The Bay

Reviews of the Waterford senior living facility present a mixed picture, highlighting both positive experiences and areas of concern. Some residents and their families have praised the facility for its cleanliness, friendly and helpful staff, and the overall warm and home-like atmosphere. The location, sitting right on the water, along with adequate amenities, has been appreciated, making families feel at ease about the comfort and safety of their loved ones.

Particularly, the care on the Memory Care floor has been highlighted as exceptional, with staff members like Patricia receiving special mention for their patience and kindness. The facility's approach to care, especially for residents with specific needs, has significantly improved the quality of life for some residents, according to their families.

However, there have been significant concerns raised about the management of residents' belongings, with one family reporting lost items and a lack of accountability from the staff. Another serious concern involves the safety of residents, with a report of a resident experiencing multiple falls and alleged neglect.

While some reviews commend the professional and caring nature of the staff, including the hospice team, and express gratitude for the respectful treatment of their family members, others have had negative experiences with staff rudeness and a perceived lack of attention to residents' needs.

Overall, the Waterford facility has received both commendation for its caring environment and criticism for aspects of its operations and resident care. Prospective residents and their families may consider these varied experiences when making decisions about senior living options.