The Waterford Care Facility College View

Residents and their families have shared a range of experiences at The Waterford senior living facilities. Many highlight the kindness and professionalism of the staff, the variety of activities available, and the overall welcoming and caring environment. The facilities are praised for their respectful and caring approach towards residents, treating the place as their home.

Some reviews specifically commend the activity directors for going above and beyond in planning engaging activities for residents. The staff's treatment of residents as family and their proactive communication with families are also noted positively.

However, there are concerns regarding room sizes, cleanliness, and staff availability. Some reviews mention that the rooms are small and that more frequent cleaning, especially of bathrooms, is needed. There are also calls for better communication from the staff, particularly in emergency situations, and suggestions for additional staff members to handle the workload more effectively.

On the amenities front, the dining area is described as open, warm, and inviting, with sufficient room sizes and the availability of pet-friendly policies. However, there are mixed reviews about the food quality, with some meals described as cold and not well-seasoned.

While some residents have had difficulty adjusting due to personal circumstances, they have found solace in the supportive community and staff. Yet, there are accounts of less satisfactory experiences, including issues with cleanliness, laundry service, and resident safety, urging potential residents and their families to conduct thorough research.

Overall, The Waterford receives a mix of highly positive reviews for its caring staff, engaging activities, and community environment, alongside critical feedback concerning room sizes, cleanliness, and certain operational aspects. Prospective residents and their families are encouraged to consider these varied experiences when making a decision.