The Waterford At Wisconsin Rapids

Negative Reviews:

• Concerns about inadequate care, including a resident receiving a bruise and difficulty in locating staff. Mention of no surveillance in common areas.
• Issues with handling residents with dementia, including ignoring requests for assistance and unnecessary hospital calls.
• A current employee criticizes the care quality, advising against placing family members in the facility.
• Complaints about the facility being understaffed and not fulfilling promises made by the sales director, including regular check-ins and activity invitations.
• Suggestions for an undercover investigation by the state due to concerns about resident care.

Positive Reviews:

• Praise for the staff's friendliness and efforts to keep families connected, especially during COVID-19.
• General commendation for the facility and staff from someone closely working with it.
• High recommendations based on the quality of care and employee dedication.
• Appreciation for the facility's aesthetics, attentive and personable staff, and the welcoming atmosphere.
• Gratitude expressed towards a staff member for easing a family member's anxiety about resident care.
• Positive remarks on cleanliness, helpful staff, and the comfort and safety of residents.
• Enjoyable social activities mentioned, including a fun game of pool with a resident.
• Exceptional care noted for a resident, leading to a high recommendation of the facility.