The Waterford At Williamsburg

The Waterford Williamsburg Assisted Living has received mixed reviews from families and visitors. Many have praised the facility for its caring staff, clean and well-kept campus, and the ability to make residents feel like family. Specific staff members were mentioned for going above and beyond in their duties, making transitions smoother for new residents, and even visiting on their days off during critical times. The sense of community and the personalized care provided were highlighted as significant positives.

However, some reviews have raised concerns about the management and administration, mentioning issues with medication management, lack of communication, and an overall dissatisfaction with the handling of complaints and concerns. The quality of food and the high staff turnover, leading to inconsistencies in care, were also pointed out as areas needing improvement.

On a lighter note, the facility was complimented for its environment by a delivery driver, noting the friendly atmosphere. Relatives of residents have appreciated the attentive and caring nature of the staff, the cleanliness of the facility, and the homely atmosphere that makes them feel comfortable having their loved ones there.

Contrastingly, some visitors had less favorable impressions, citing the facility's appearance as not as homey or welcoming as expected, with one noting the rooms felt small and dark. Another review mentioned the facility felt more like a nursing home, which did not align with their needs for an active lifestyle despite the larger living spaces offered.

Despite the criticisms, many reviews recommend The Waterford for its staff-to-resident ratio, the range of activities available, and the overall quality of care. Suggestions for improvement included better entertainment technology to accommodate residents' needs and a call for more consistent staffing to maintain a high level of personalized care.

In a different review, Haven Manor Assisted Living was described as a wonderful experience, with friendly staff and a cozy, intimate environment. However, the review also mentioned challenges with staff changes and suggested improvements for smoother transitions and better resident-staff familiarity.