The Waterford At Richmond Heights

Positive Reviews:

• Gratitude expressed for the care and kindness provided to family members, including keeping them COVID-free.
• Residents enjoy a variety of activities, parties, music events, and appreciate the quality of food and care.
• Appreciation for the accommodations, facilities, and services, as well as the attentiveness of specific staff members.
• Residents value the social events, religious services, and the facility's location close to medical offices and a hospital.
• Positive feedback on the staff's cooperation and care, highlighting the Director of Nursing's efforts to treat residents like family.
• Changes in management and staff are seen as improvements, enhancing communication and care.
• Recognition of the nurturing environment and the staff's role as family during a resident's final days.
• Facility praised for its pleasant atmosphere, cleanliness, and engaging activities for residents.
• Staff described as wonderful, kind, and friendly, making residents feel at home and well-cared-for.

Negative Reviews:

• Complaints about the decline in care and responsiveness after residents move in, with long wait times for assistance.
• Criticism of management's focus on occupancy over resident and employee well-being, leading to poor care and work environment.
• Reports of inadequate training and pay for caregivers, leading to a lack of accountability and respect in the workplace.
• Disappointment with the facility's handling of resident needs and communication, particularly regarding re-admission after hospital stays.
• Concerns about the facility's cleanliness, staff attentiveness to resident needs, and overall decline in service quality.