The Waterford At Oshkosh

Positive Reviews:

• Many reviewers express high satisfaction with the care and environment at the facility, highlighting the staff's dedication and the quality of care provided to residents.
• Residents are treated like family, with staff engaging in daily activities to ensure happiness and well-being.
• The facility is praised for its beautiful rooms, ample space, and the ability for residents to have private rooms.
• Activities and the quality of food receive positive mentions, with specific praise for the variety of activities available and the quality of desserts.
• Several reviews commend the facility for making significant improvements, including staff changes and management efforts to enhance the quality of care and the overall environment.
• Employees share positive experiences, noting fair treatment and a supportive management team focused on providing excellent care to residents.

Negative Reviews:

• One review mentions perceived favoritism in the hiring process, suggesting a lack of fairness.
• Concerns are raised about the facility's handling of care needs, with one reviewer detailing a situation where additional, costly care was required due to staffing issues.
• Several reviews criticize the management and staff for being unprofessional and rude, with allegations of neglect and mistreatment of residents.
• Complaints include issues with cleanliness, food quality, and the handling of medication errors, suggesting systemic problems that impact resident care and satisfaction.
• There are reports of poor communication and lack of accountability from management, with some employees and family members feeling their concerns are not adequately addressed.

Overall:

The majority of reviews for the facility are positive, with many family members and employees highlighting the caring nature of the staff, the quality of the environment, and the positive impact on residents. However, there are significant concerns raised in some reviews regarding management practices, staff behavior, and the handling of care needs. Prospective residents and employees may want to consider these reviews carefully and possibly seek further information or clarification from the facility.