The Waterford At Levis Commons

The Waterford at Levis Commons receives a mix of feedback from residents, their families, and staff. Many highlight the supportive work environment, teamwork, and the kindness of residents. Employees, including those in the Dietary Department and Sales and Marketing Director, express satisfaction with their roles, citing a sense of fulfillment and pride in serving the residents. The facility is praised for its efforts to keep residents safe and engaged during quarantine, with activities delivered door to door.

Residents and their families appreciate the care and amenities provided, noting the facility as a close alternative to being at home. The staff, from administrators to housekeeping, is described as upbeat, encouraging, and kind. The community and its personnel are frequently described as caring, compassionate, and friendly, contributing to a positive living environment for seniors.

However, there are concerns regarding the quality of food, with reports of numerous complaints that have yet to be addressed. Staff turnover, including key positions like the Director of Nursing and Executive Director, raises concerns about stability and continuity of care. Additionally, issues with the emergency pendant system not functioning properly have been reported, causing distress for residents in need of immediate assistance.

Despite these concerns, many reviews focus on the beautiful facility and the welcoming nature of the staff. The community is described as great, with a beautiful site and elegant dining and living areas. First-time visitors and those working with the facility through agencies also note the friendliness and helpfulness of everyone involved.

Overall, while there are areas for improvement, particularly in food quality and emergency response systems, The Waterford at Levis Commons is generally regarded as a caring and supportive community for seniors.