The Villas At King Road, Villa A

Negative Reviews:

• Several reviews describe the facility as a nightmare, citing unprofessional workers and management.
• There are reports of HIPAA violations, with unauthorized discussions of a resident's medical information.
• Concerns about the care provided, including a resident being placed on hospice without proper family notification and another being improperly handled, leading to physical harm.
• Complaints about the management being rude, dishonest, and lacking compassion.
• One review mentioned the facility not being approved for certain insurance coverage, leading to high out-of-pocket costs.

Positive Reviews:

• Some reviews highlight great experiences, mentioning the community's involvement in gifting residents during Christmas.
• The staff, excluding certain management, is described as friendly and the facility as clean.
• There are positive remarks about the care and attention given to residents, especially those with memory issues, providing families with a sense of relief.
• The facility is praised for its compassionate staff, clean environment, and the social activities available for residents.

Mixed Feedback:

• While there are significant concerns about specific management practices and the handling of care, there are also numerous accounts of satisfaction with the staff's friendliness and the quality of care provided.
• The facility is recognized as a good community partner by some, yet others warn potential clients to be wary.