The Village Of The Heights

Positive Reviews:

• Many reviewers have praised the Village of the Heights for its top-level care, convenient location, and the attentiveness of its staff.
• Activities provided are varied and engaging, with special mention of traditional bingo, new games, and arts and crafts, enhancing the community feel among residents.
• The staff, including the kitchen, dining, and receptionist teams, are highlighted for their kindness, caring nature, and ability to remember residents' preferences, contributing to a comfortable living environment.
• Several reviews commend the facility for its cleanliness, spaciousness, and the wide variety of activities available to residents.
• The professionalism, organization, and hospitality of the entire staff have been noted as exceptional, with specific staff members going above and beyond to assist families and residents.
• Communication with the team caring for family members, especially in memory care, has been appreciated, with efforts to keep families updated and involved.

Negative Reviews:

• Some reviews express dissatisfaction with the level of care, particularly in serious health situations, citing instances of inadequate attention to residents' needs.
• Concerns about cleanliness and staffing levels have been raised, with one review mentioning only one person per floor being actively involved in care.
• The quality of food and overall care has been criticized by a few reviewers, suggesting room for improvement in these areas.

General Feedback:

• The facility's location and its proximity to various stores and amenities have been positively noted.
• Residents and their families have expressed overall satisfaction with the living environment, including the apartments and the service provided by staff.