The Village of Heather Hills

Positive Reviews:

• Many reviewers highlight the friendly and happy atmosphere at Heather Hills, noting the community feels like family.
• Residents and their families appreciate the quality care, including the attention from aides, med techs, and nursing staff.
• The staff is praised for being kind, loving, patient, compassionate, and respectful, with a genuine care for residents.
• Heather Hills offers a variety of activities and entertainment options, allowing residents to engage as much or as little as they like.
• The food and dining experience receive positive mentions, with one reviewer noting their mother raves about the food.
• Several reviews commend the facility for its beautiful and well-maintained environment, as well as the smooth transition process for new residents.
• Staff members, including those leading exercise classes and overseeing programs, are recognized for their exceptional care and attention to residents.

Negative Review:

• One review from a neighbor expresses disappointment with the facility's maintenance, citing issues with an abandoned building, broken windows, trespassers, and dead trees posing safety hazards. The facility's lack of response to these concerns is highlighted.

Overall Sentiment:

The majority of reviews for Heather Hills are overwhelmingly positive, with families and residents praising the caring staff, quality of care, and the community atmosphere. The facility is described as a place where residents can feel at home, engage in numerous activities, and receive the support they need. However, there is a notable concern from a neighbor regarding property maintenance and safety issues.