The Village At Sydney Creek

Positive Reviews:

• Many reviewers praise Sydney Creek for its wonderful staff, cleanliness, and organization into three areas catering to different levels of dementia care.
• Family members appreciate the personal attention and care their loved ones receive, highlighting the staff's kindness, love, and respect towards residents.
• Several reviews mention the facility as a safe, healthy, and active environment, calling it a true "home" for residents.
• The facility is noted for being spotlessly clean, comforting, and enriching, with staff going above and beyond in their duties.

Negative Reviews:

• Concerns are raised about the safety of residents, with multiple reports of falls leading to serious injuries such as a broken hip and elbow.
• One reviewer, a doctor, describes their experience as deplorable, citing inadequate supervision and poor food quality, and advises against placing loved ones in the facility.
• There are mentions of residents being brought to the ER frequently due to falls, raising questions about the facility's safety measures.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and care provided, concerns about resident safety and falls present a significant area for improvement.
• The facility's approach to dementia care and the division into different "villages" based on care needs is appreciated, but the incidents of falls suggest a need for better safety protocols.