The Village At Kensington Place

The reviews for senior living facilities, including Harbor memory care and The Village at Kensington Place, generally highlight positive experiences with caring staff, a variety of activities, and good food. Many reviewers appreciate the efforts made by staff to ease transitions into the facilities, the attention to residents' needs, and the sense of community fostered among residents. Activity coordinators and management receive specific praise for their roles in improving residents' quality of life.

However, there are concerns raised about staffing levels and the handling of specific incidents, including a serious complaint about a resident's fall and subsequent health decline, which was attributed to negligence and poor communication. This particular review also mentions issues with billing and the handling of personal property.

Despite these concerns, many reviews express gratitude for the professional, proactive, and genuinely caring nature of the staff. The facilities are described as well-maintained, with a peaceful atmosphere and a variety of enriching activities available. The decision to move a loved one into these facilities is described as difficult, but many reviewers feel reassured by the care provided.

One review criticizes the decision by new management to euthanize feral cats that were a source of joy for some residents, questioning the compassion of the facility's leadership. On the other hand, the overall sentiment remains positive, with many families feeling they made the right choice in selecting these facilities for their loved ones, citing the warmth, caring, and professionalism of the staff.