The Village At Brookfield Common

Positive Feedback:

• Many reviews praise the dedicated and professional staff, from the executive director to the housekeepers.
• The facility is described as clean, neat, and well-run, with great food and a strong dedication to safety, especially during the pandemic.
• Staff members are noted for being extremely friendly, compassionate, and accommodating, making residents feel at home and treated like family.
• Special mention of the compassionate care provided in the Harbor memory care unit, with specific caregivers being thanked for their wonderful service.
• The community is highlighted for its beautiful facility, educated and caring staff, and an overall wonderful atmosphere, making it highly recommended by reviewers.
• Volunteers and former employees express their fondness for the community, noting the warm, caring environment and the focus on residents' well-being and happiness.

Critical Feedback:

• One review expresses disappointment with the executive director's lack of condolences and issues with refunding a security deposit after a resident's passing.
• Concerns are raised about the high costs, with one reviewer mentioning the need for better quality food given the prices residents pay.
• Some reviews note that, while the nursing and aide staff are great, there are sometimes long wait times for assistance, possibly due to being understaffed, which may or may not be related to the pandemic.

Community Activities:

• Reviewers miss participating in community events like the holiday tree lighting and bazaar, indicating these are well-received and missed during the pandemic.