📞 Call for pricing and availability: (800) 780-8101
The Villa At West Branch
445 S Valley St, West Branch, MI 48661
For Pricing & Availability
(800) 780-8101To Reach a Resident
(989) 345-3600Estimated Pricing
Price Comparison
The Villa At West Branch Description
The Villa At West Branch is a community that offers memory care and nursing care and is about 2.0 miles outside the town of Traverse City, Michigan. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 8.9 out of 10 making it the highest rated community in the city. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in West Branch
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in West Branch
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Positive Feedback:
- Staff praised for being hardworking, polite, and making a difference under tough conditions.
- Many reviews highlight the friendly, courteous, and efficient nature of the staff.
- Excellent care and support noted, especially for patients needing recuperation and physical therapy.
- Staff's helpfulness during COVID precautions and personal touches like facilitating Zoom calls were appreciated.
- Facility received compliments for its care quality, welcoming environment, and the variety of activities available for residents.
- Visitors noted the facility's cleanliness, spacious rooms, and the positive atmosphere.
- Special moments, like arranging for a patient to visit with his dog, were highlighted as examples of thoughtful care.
Negative Feedback:
- One review strongly criticizes the facility, questioning its suitability for human care.
- A former employee expressed dissatisfaction with management practices, including issues with job roles and staff treatment.
General Observations:
- Most reviews focus on the positive impact of the staff's attitude and the care provided to residents.
- Activities and social opportunities for residents are well-received and contribute to a positive living environment.
- While the majority of feedback is positive, there are concerns regarding management and staff treatment that could be addressed for improvement.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Pet
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 3
Quality measure rating: 4
Long-term quality measure rating:
4
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: July 1, 1981
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 70
Total current residents: 59
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 28
Number of
substantiated complaints: 10
Number of payment denials: 0
Number of fines: 3
Total cost of fines: $174947
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-05-24 | 2023-07-12 | F | Egress Deficiencies | Meet other general requirements. |
| 2023-05-24 | 2023-07-12 | E | Egress Deficiencies | Have exits that are accessible at all times. |
| 2023-05-24 | 2023-07-12 | E | Egress Deficiencies | Have properly located and lighted "Exit" signs. |
| 2023-05-24 | 2023-07-12 | F | Smoke Deficiencies | Have approved installation, maintenance and testing program for fire alarm systems. |
| 2023-05-24 | 2023-07-12 | E | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2023-05-24 | 2023-07-12 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2023-05-24 | 2023-07-12 | F | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2023-05-24 | 2023-07-12 | E | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2023-05-24 | 2023-07-12 | E | Miscellaneous Deficiencies | Have restrictions on the use of highly flammable decorations. |
| 2023-05-24 | 2023-07-12 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have power receptacles that are properly grounded. |
| 2021-10-12 | 2021-11-04 | E | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2021-10-12 | 2021-11-04 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have power receptacles that are properly grounded. |
| 2019-06-19 | 2019-07-22 | E | Egress Deficiencies | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. |
| 2019-06-19 | 2019-07-22 | F | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2019-06-19 | 2019-07-22 | D | Smoke Deficiencies | Install an approved automatic sprinkler system. |
| 2019-06-19 | 2019-07-22 | E | Smoke Deficiencies | Install corridor and hallway doors that block smoke. |
| 2019-06-19 | 2019-07-22 | E | Smoke Deficiencies | Install properly constructed windows in hallway walls or doors. |
| 2019-06-19 | 2019-07-22 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2019-06-19 | 2019-07-22 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure that sources of ignition are removed from patients receiving respiratory therapy. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-08 | 2022-12-14 | J | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-12-08 | 2022-12-14 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2022-10-13 | 2022-11-04 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2022-10-13 | 2022-11-04 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-05-24 | 2023-07-12 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2023-05-24 | 2023-07-12 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2023-05-24 | 2023-07-12 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2023-05-24 | 2023-07-12 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2023-05-24 | 2023-07-12 | G | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2023-05-24 | 2023-07-12 | F | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2023-05-24 | 2023-07-12 | D | Nursing and Physician Services Deficiencies | Post nurse staffing information every day. |
| 2023-05-24 | 2023-07-12 | E | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-05-24 | 2023-07-12 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2023-05-24 | 2023-07-12 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-05-24 | 2023-07-12 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-05-24 | 2023-07-12 | D | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2022-03-30 | 2022-02-10 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-03-30 | 2022-04-15 | J | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2021-10-13 | 2021-11-04 | D | Quality of Life and Care Deficiencies | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. |
| 2021-10-13 | 2021-11-04 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-10-13 | 2021-11-04 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2021-10-13 | 2021-11-04 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2021-10-13 | 2021-11-04 | D | Quality of Life and Care Deficiencies | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| 2021-10-13 | 2021-11-04 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-10-13 | 2021-11-04 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-10-13 | 2021-12-15 | G | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-10-13 | 2021-11-04 | F | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2021-10-13 | 2021-11-04 | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2021-10-13 | 2021-11-04 | D | Resident Assessment and Care Planning Deficiencies | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. |
| 2021-10-13 | 2021-12-15 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-11-23 | 2020-12-18 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-07-22 | 2021-08-13 | G | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-07-22 | 2021-08-13 | D | Administration Deficiencies | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| 2019-06-20 | 2019-07-22 | D | Resident Rights Deficiencies | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. |
| 2019-06-20 | 2019-07-22 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2019-06-20 | 2019-08-21 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-06-20 | 2019-07-22 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-06-20 | 2019-07-22 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2019-06-20 | 2019-07-22 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2019-06-20 | 2019-07-22 | D | Quality of Life and Care Deficiencies | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. |
| 2019-06-20 | 2019-07-22 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2019-06-20 | 2019-07-22 | E | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2019-06-20 | 2019-07-22 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-06-20 | 2019-07-22 | E | Nutrition and Dietary Deficiencies | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. |
| 2019-06-20 | 2019-07-22 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2019-06-20 | 2019-07-22 | D | Administration Deficiencies | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. |
| 2019-06-20 | 2019-07-22 | D | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2021-07-22 | $27,440 |
| 2021-10-13 | $36,480 |
| 2021-10-13 | $23,712 |
| 2022-03-30 | $123,795 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2019-06-11 | 21 |
What is in the Neighborhood
- The closest city is Traverse City which is 2.0 miles away and has a population of 15,218 (small town).
- The average income is $51,810, which is low compared to other zip codes.
- Weather
- The crime rate is 3.28 per 100 people which is average compared to other cities.
- Violent Crime: 1.17 incidents per 100 people
- Property Crime: 1.21 incidents per 100 people
- Drug-Related Crime: 0.39 incidents per 100 people
- The average life expectancy in zip code is 75.97 years old, which is very low compared to other zip codes.
Click the button above to explore the neighborhood
Supermarkets
Walmart Supercenter
1.2 miles awayAldi
1.3 miles awayLouie's Fresh Market
10.5 miles awayDollar General Market
10.5 miles awayFamily Fare
11.1 miles awayNone Found
None Found
Banks
Mercantile Bank
10.9 miles awayHospitals
West Branch Regional Medical Center
0.8 miles awayPharmacies
Rite Aid
10.9 miles awayRose City Drug
11.2 miles awayNone Found
Parks
Irons Park
0.1 miles awayRichfiled park
10.6 miles awayRifle River State Recreation Area
10.7 miles awaycommunity garden
11.1 miles awayRichfiled Township Park and Boat Launch
11.8 miles awayNone Found
Shopping
Tanger Outlet Mall
1.6 miles awayCulture
Kirtland Center for the Performing Arts
17.6 miles awayRestaurants
Downtown Cafe
0.6 miles awayTipsy Bear Bar & Restaurant
0.7 miles awayMac's Place
1.1 miles awayWest Branch Ponderosa Steakhouse
1.3 miles awayBig Boy
1.5 miles awayGet exact pricing & check availability
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