The Veraden

The reviews for the Veraden senior living facility present a mixed picture of resident experiences and family observations. Some highlight the well-designed apartments, modern facilities, and the caring nature of the staff, particularly praising the support provided to residents with memory care needs and the variety of activities available to keep residents engaged. The outdoor courtyard and the personal attention given to residents by name are noted as positive aspects, making transitions easier for families dealing with Alzheimer's and other challenges.

However, several reviews express significant concerns, particularly regarding the quality of care and the dining experience. Complaints include staff attitudes perceived as indifferent or annoyed, especially in situations requiring additional assistance. The dining service is criticized for long wait times, unavailability of menu items, and overall dissatisfaction with both the food quality and service. Additionally, some reviews mention issues with communication and the conveyance of information among residents.

Concerns about the adequacy of staffing levels and the facility's ability to provide appropriate Alzheimer's care are also mentioned, with some families feeling the need to move their loved ones to other facilities for better care. The memory care section, while praised by some for its engagement and cleanliness, is criticized by others for not providing the necessary support and safety for residents with dementia, including the lack of emergency pendants and the handling of residents' needs.

Despite these criticisms, there are positive remarks about the community's aesthetics, the variety of activities offered, and the sense of belonging and happiness experienced by some residents. The involvement of residents in committees aiming to improve life at Veraden is appreciated, though improvements in meal quality are desired.

In summary, while the Veraden has aspects that are highly valued by residents and their families, including its facilities and some elements of care, there are significant areas needing improvement, particularly in terms of care quality, staff attitudes, and dining services.