The Terrace Of St Cloud

Reviews for the senior living facility present a mixed picture, with some expressing gratitude and satisfaction, while others share concerns and negative experiences.

• Several reviewers commend the facility for its caring staff, clean environment, and the quality of therapy and nursing care provided. Positive experiences highlight responsive and attentive staff, effective rehabilitation services, and a family-like atmosphere.
• Appreciation is also shown for specific aspects such as the facility's management team, the cleanliness of the building, and the efforts made to create a homey feeling. Some family members felt reassured by the staff's communication and the care their loved ones received.
• On the other hand, there are serious complaints regarding the quality of care, with some alleging neglect and abuse. Concerns include inadequate attention to rehabilitation needs, poor hygiene, and unresponsive management. One reviewer mentioned a lack of reevaluation for a medical condition, while another expressed distress over a loved one's deterioration and subsequent passing under the facility's care.
• Criticism extends to the quality of food, the need for more activities to prevent resident boredom, and a call for improvements in staff language skills and maintenance. Some suggest the facility requires more vigilant oversight, including better background checks on employees and more engaging activities for residents.
• Despite the criticisms, there are acknowledgments of the facility's cleanliness and some positive interactions with staff. However, the need for improvement in care quality, staff attitude, and overall resident engagement is evident.

In summary, while some families have had positive experiences, indicating a level of satisfaction with the care provided, there are significant concerns that suggest a need for improvements in various areas to ensure the well-being and dignity of all residents.