The Terrace At Chestnut Hill

Concerns and Praises:

• One review expresses extreme concern over the decline in nutritional value of meals over the years.
• Several reviews praise the facility, describing it as "tremendous" and "very good," with one noting it as a "good place."
• However, there are criticisms about it being understaffed, having a high turnover, and poor accountability, including medication errors.
• Positive remarks highlight the friendly staff, cleanliness, and the recent remodeling efforts to enhance appeal for residents and visitors.
• Some reviews commend the management and staff for their dedication, mentioning the facility provides a variety of activities and services, including transportation for medical appointments.
• Concerns are raised about the authenticity of recent positive reviews and allegations of neglect and unprofessional behavior by the management.
• Conversely, other reviews defend the executive director's commitment and responsiveness, praising the caring nature of the staff and the sense of community within the facility.
• Security and the treatment of clients by the staff are noted as positive aspects.
• The facility's efforts in assisting with transitions and maintaining communication with families are appreciated, along with the provision of nutritious meals.

Overall Sentiment:

The reviews present a mixed view of the facility, with significant praise for its staff, cleanliness, and community atmosphere, but also serious concerns regarding management practices, staffing issues, and the nutritional value of meals. Prospective residents and their families may want to consider these factors carefully.