The Terrace At Beverly Lake

Positive Reviews:

• Many reviewers express deep appreciation for the staff's dedication and care, highlighting their efforts to accommodate residents and their families.
• Several employees, ranging from long-term to newer staff, describe the facility as a great place to work, emphasizing the compassionate and loving care provided to residents.
• Some reviews mention specific staff members by name, praising their contributions to creating a welcoming and caring environment.
• Family members of residents note the facility's cleanliness, the quality of care, and the positive impact on their loved ones' well-being.
• One reviewer shares a personal journey from learning about dementia while working at the facility to pursuing a career in caregiving.

Negative Reviews:

• Several reviews raise serious concerns about resident safety, including allegations of neglect, unexplained injuries, and inadequate medical attention.
• Complaints about certain staff members being rude and unhelpful, particularly when family members seek information about their loved ones.
• Concerns about the facility's safety record, with mentions of state investigations and public records indicating violations and caregiver abuse.
• Some reviewers criticize the quality of food and the qualifications of the care staff, suggesting a lack of proper training and communication barriers.

Mixed Feedback:

• The reviews present a mixed picture, with numerous accounts of exceptional care and dedication from the staff, contrasted by serious allegations of neglect and safety concerns.
• Prospective residents and their families are encouraged to conduct thorough research, including reviewing public records and visiting the facility, to make an informed decision.