The Suites - Fort Collins

Negative Reviews:

• Several reviewers criticized the facility for poor management, inadequate care, and unresponsive staff. Complaints include long wait times for assistance, unprofessional behavior from nurses, and a lack of compassion for patients.
• One review detailed a particularly distressing experience where the staff failed to properly care for a patient with Parkinson's, leading to multiple falls and unaddressed needs.
• Another review expressed frustration over the facility's inability to accommodate more intensive nursing needs, citing a lack of help for a non-ambulatory patient and unhelpful nurses.

Positive Reviews:

• Several reviews praised the facility for its excellent care, particularly in the independent living, skilled nursing, and rehab sections. Highlights include caring staff, effective therapy, and a welcoming environment.
• Positive experiences were noted in terms of the quality of food, the professionalism of the staff, and the overall atmosphere of the facility. The physical therapy team received special commendation for their supportive and effective approach.
• Family members of patients expressed gratitude for the attentive and compassionate care their loved ones received, noting improvements in health and well-being during their stay.

Mixed Reviews:

• While some reviews lauded the facility for its aesthetics and the quality of its amenities, others felt that the superficial qualities did not make up for the lack of timely and compassionate care.
• One review mentioned the facility's good food and decor but criticized the slow response times and the attitude of some staff members.

In summary, The Suites has received a range of reviews, from highly positive experiences praising the care and environment to critical accounts of management issues and inadequate patient care. Prospective clients may want to consider these varied experiences when making a decision.