The Suites At Walnut Creek

Negative Reviews Highlight:

• Loss of personal items and unexplained usage of items.
• Poor management and lack of staff, especially during nights and weekends.
• Issues with cleanliness, including bed bugs, and overall inadequate resident care.
• Understaffing issues leading to poor quality of food and service.
• Complaints about the treatment of employees and issues with final paychecks.
• Reports of unprofessional behavior from the administration and director of nursing.
• Concerns over unexplained injuries and questionable charges.
• General advice to avoid the facility due to mistreatment and understaffing.

Positive Reviews Highlight:

• Some families have had positive experiences, noting caring staff and well-maintained facilities.
• Specific employees mentioned as being helpful and caring.
• Positive remarks about the physical campus and the independence it offers to residents.
• Improvements in staffing and care levels being acknowledged by long-term residents' families.

Mixed Feedback:

While there are reports of significant issues regarding staff behavior, resident care, and facility management, there are also accounts of satisfactory experiences, improvements in staffing, and commendable efforts by some staff members. Prospective residents and their families are advised to conduct thorough research and consider recent changes and improvements at Walnut Creek.