The Stratford

Residents and their families have shared a mix of experiences at this senior living facility. Many highlight the positive aspects, such as the caring and attentive staff, clean environment, and the welcoming atmosphere that makes both residents and visitors feel at home. The facility is praised for its cleanliness, cozy and welcoming environment, and the beautiful and friendly people living there. Activities are described as fun and inclusive, catering to a wide range of interests and ensuring that residents have opportunities for engagement and socialization.

However, there are areas where feedback suggests room for improvement. Concerns have been raised about the quality and variety of food, with specific dietary needs not always being met and a desire for more diverse meal options. Some reviews mention issues with facility maintenance, such as broken appliances not being promptly fixed. Additionally, there are comments about the management's responsiveness to resident feedback, staff turnover, and the impact of rent increases on satisfaction levels.

One review specifically mentions the excellent customer service skills of a staff member, indicating that individual employees make a significant positive impact on the experience of residents and their families. Another review appreciates the independence and support provided to active seniors, highlighting the balance between autonomy and assistance.

While some reviews express dissatisfaction with aspects of the living experience, including the quality of food and the level of activities offered, others have found the facility to be a great move for their family, appreciating the community and the care provided.

Overall, the reviews paint a picture of a facility that is generally well-regarded for its staff, cleanliness, and atmosphere, but with some areas that could benefit from attention and improvement to enhance the living experience for current and future residents.