The Springs At Pacific Regent - La Jolla

Reviews of the facility show a mixed range of experiences from family members and staff. Some highlight the excellent care and attention provided by specific staff members, including CNAs, PTs, RNs, and receptionists, praising their dedication and the quality of care. Positive remarks also mention the facility's cleanliness, the effectiveness of the rehab program, and the friendly and caring nature of the staff.

However, several reviews raise concerns about the facility's management, communication, and overall patient care. Issues such as lack of proper hygiene for patients, unattended medical needs, poor communication with family members, and inadequate staffing are mentioned. Some reviewers experienced difficulties in visiting their loved ones due to strict visitation policies and lack of parking. There are also complaints about the facility's internal and external maintenance, including room cleanliness and parking lot conditions.

While some employees express satisfaction with their working environment and the teamwork among nurses, others criticize the facility for inadequate compensation, lack of professional management, and a disconnect between personal and professional conduct.

Overall, the reviews suggest that while there are instances of excellent care and service, significant improvements are needed in communication, staffing, and facility management to ensure consistent and high-quality patient care.