The springs at Lancaster Village

Positive Experiences:

• Residents and their families have praised the facility for its beautiful exterior, friendly and helpful staff, and the overall loving and caring environment.
• Several reviews highlight the good leadership and the staff's dedication to making residents comfortable and attending to their needs promptly.
• The process of moving in and transitioning to different levels of care, such as assisted living, has been described as smooth and supported by helpful staff.
• Facility renovations and the dining experience have received positive feedback for creating a great atmosphere and providing professional service.

Negative Experiences:

• Concerns have been raised about the adherence to health and safety protocols, including staff refusing to wear masks during a state mandate and issues with medication administration.
• Some reviews mention a lack of compassion and professionalism among staff, including inappropriate comments and neglect of duties.
• There are reports of high staff turnover, inadequate training, and unfair treatment of employees, which have impacted the quality of care.
• One review expressed frustration with the hiring process, indicating a lack of communication and professionalism.

Mixed Experiences:

• While many reviews praise the staff for their kindness and dedication, there are also concerns about the level of training and the cleanliness of the facility.
• The quality of care and attention to residents' needs have been highlighted as strengths, but there are also instances where families felt the need to personally intervene to ensure proper care.