The Springs At Greer Gardens

Positive Feedback:

• Residents are generally happy and well-cared for.
• Facilities offer resort-like living with amenities such as multiple restaurants, a movie theatre, full bar, spa facilities, lap pool, beauty salon, and an outdoor courtyard.
• Staff are described as friendly, helpful, competent, and kind, going above and beyond for residents.
• Activities available for residents include painting classes and swimming classes.
• Food quality is consistently praised as fantastic and outstanding.
• Facility is described as beautiful, well-appointed, and kept in good repair and clean.
• Management and staff are appreciated for providing a rich living experience.
• Offers all levels of care including independent living, assisted living, and memory care.

Areas for Improvement:

• Some concerns about supportive upper-level management and staff turnover due to management issues.
• Problems with heating and cooling systems in the assisted living areas.
• Communication issues during emergencies, such as not notifying families during a power outage.
• Insufficient staffing in the assisted living facility and frequent staff changes.
• Need for more activities geared towards residents with hearing, sight, and mobility impairments.
• Some instances of staff behaving unprofessionally or being rude to other staff members.
• Concerns about the facility being understaffed, with reports of only one caregiver available for a large number of residents at times.

Overall:

The Springs at Greer Gardens receives high praise for its facilities, staff, and the care provided to residents. However, there are areas that need attention, particularly regarding staffing levels, management support, and communication during emergencies. Improvements in these areas could enhance the living experience for residents and their families.