The Social At Cotswold

The reviews for the senior living community present a mixed picture, with many highlighting the dedication and care provided by the staff, while others express serious concerns about safety and management.

• Several reviewers praise the community for its caring and dedicated staff, with specific mentions of the leadership team's efforts to strive for excellence and the friendly, helpful nature of the staff across various roles.
• Positive experiences include the community going the extra mile to ensure residents' care, safety, and happiness, with one reviewer noting significant improvements in their loved one's condition since moving there.
• Concerns are raised about safety hazards, particularly regarding staircases, and a lack of sufficient security measures, with one review mentioning a resident's injury due to being pushed to the ground.
• Some reviews express dissatisfaction with the management and care quality, particularly in the memory care section, citing instances of neglect, insufficient outdoor time for residents, and a high staff turnover leading to inconsistent care.
• There are allegations of serious violations by the facility, including an A1 violation related to the death of a resident, prompting warnings from some reviewers for others to conduct thorough research before choosing this community for their loved ones.
• Despite the criticisms, some reviews still express love for the residents and acknowledge the efforts of certain staff members to provide quality care.

In summary, while there are numerous accounts of positive experiences and the caring nature of the staff, significant concerns about safety, management, and the quality of care, especially in memory care, suggest the need for prospective residents and their families to carefully consider and investigate these issues.