The Sheridan At Park Ridge

The Sheridan has received a mix of reviews from residents' family members and employees. Some highlight the exceptional care and attention their loved ones receive, praising the staff's competence, concern, and the facility's amenities, including a 90-inch television for movie nights. The food, cleanliness, and overall environment are also commended, with one reviewer likening the facility to a luxury hotel. The dedication of specific staff members, such as Vivian, Lana, Mae, and Jeffrey, is noted for their outstanding service and care.

However, there are significant concerns raised by some reviewers. Issues include allegations of staff writing positive reviews to boost ratings, claims of negligence and disrespect towards residents, unprofessional behavior by the director, and problems with the organization and communication within the memory care unit. Concerns about the handling of personal information and belongings, as well as the treatment of employees, are also mentioned. Complaints about the quality of food, facility maintenance, and the handling of emergencies like burst pipes during Christmas are highlighted.

Despite these criticisms, many reviewers express gratitude for the care their family members receive, emphasizing the facility's role in providing a safe and nurturing environment. The community's approach to COVID-19 protocols and the effort to make residents feel at home are appreciated. Leadership and personnel changes are acknowledged, with the current leadership receiving positive feedback for their efforts to improve communication and care.

In summary, while The Sheridan has been praised for its care, environment, and some staff members, there are also significant concerns about management, staff behavior, and facility maintenance that potential residents and their families should consider.