The Sheridan At Green Oaks

Positive Reviews:

• Great facility offering Assisted Living, Independent Living, and Memory Care with friendly and helpful staff.
• High praise for the professionalism, kindness, and efficiency of staff during a friend's transition to Independent Living during the pandemic.
• Memory Care provided amazing care, filled with activities and kindness, making the last year of a resident's life joyful.
• Exceptional assistance provided by staff in helping a younger resident with Parkinson's Disease find the right care.
• Employees are passionate about their jobs, ensuring residents are happy, well cared for, calm, and safe.
• Staff praised for going beyond expectations in caring for residents and making families feel like part of a community.
• Knowledgeable and patient sales & marketing director helped with the transition process, highlighting the clean and friendly environment.
• Positive work environment with amazing patients and excellent staff.
• Mother's tour experience was amazing, noting friendly staff and excellent food.
• Resident loves the Independent Living environment, activities, and social opportunities provided.
• Community described as beautiful with incredibly friendly staff and happy residents.
• Clinical Manager in Assisted Living commended for kindness, patience, and dedication to residents' wellness.

Negative Reviews:

• Memory Care unit faced challenges during COVID-19, including delayed response times and questionable care.
• Food considered monotonous and budget constraints limit meal options.
• Complaints about poor customer service, lack of supplies, and unresponsive upper management.
• Comparison made with another facility, expressing a preference for better-funded options.

Mixed Reviews:

• Some residents and families have had excellent experiences with care, community, and staff.
• Others have faced challenges with service, food quality, and management responsiveness.