The Sheridan At Cooper City

Summary of Reviews:

• Several reviews mention unfriendly and unprofessional staff, with a particular emphasis on the front desk and management. There are also concerns about the lack of activities for residents and the overall cleanliness of the interior.
• Conversely, many reviews praise the caring and professional nature of the staff, highlighting individuals like Lauren Webb for their exceptional service and the positive impact they have on the experience of residents and their families.
• Concerns are raised about the facility's management, with some reviewers questioning the qualifications of certain staff members and the adequacy of resident care, particularly for those with memory loss conditions.
• Some reviews express dissatisfaction with the level of communication and the ratio of nursing staff to residents, suggesting that the facility prioritizes marketing over resident care.
• Positive comments frequently mention the friendly and uplifting environment, the range of activities and entertainment available, and the cleanliness and upkeep of the facility.
• Particular staff members and the sales team, including Nandy and Musi, receive commendation for their professionalism, knowledge, and the warm welcome they provide to prospective residents and their families.
• The facility's aesthetics, including spacious apartments and beautiful common areas, are highlighted as key attractions, alongside the attentive and personalized care provided to residents.
• Several reviewers specifically recommend the facility for its high-quality care, engaging activities, and the sense of community and family fostered by the staff.

Overall, while there are mixed reviews regarding staff professionalism and management, many families and visitors have had positive experiences, particularly due to the efforts of specific staff members and the quality of care provided.