The Sheridan At Birmingham

The Sheridan has received mixed reviews from residents, their families, and professionals interacting with the community. Positive feedback highlights the attentive and professional staff, especially the sales team and upper management, with their compassion and care for residents being particularly commended. The community is described as beautiful, with knowledgeable staff, happy residents, and a hospitable environment that is well-maintained and clean. The food quality is praised, and the staff's engagement with residents through activities and personal care is noted as a strong point. Many appreciate the sense of family and community, noting significant improvements in their loved ones' happiness and well-being since moving to The Sheridan.

However, there are serious concerns regarding staffing and service delivery issues, with reports of inconsistent care ranging from delayed to non-existent responses. Some reviews express dissatisfaction with the management and corporate office, citing a lack of action despite repeated complaints. Concerns about the quality of care, including inadequate and rushed service, unexplained injuries, and a general sense of neglect, have been raised. The management's knowledge and stability, as well as their engagement with residents' needs and concerns, are questioned. Additionally, there are allegations of unprofessional behavior and theft, further tarnishing the community's reputation.

Despite these criticisms, many reviews express gratitude towards the staff for their dedication and care, suggesting that while there are areas in need of improvement, there are also many positive aspects to The Sheridan experience. The community's efforts to provide a welcoming and caring environment for seniors are acknowledged, with several reviewers recommending The Sheridan for its strengths in hospitality, cleanliness, and resident engagement.