The Sanctuary At West St. Paul

Positive Reviews:

• Residents appreciate the food, staff, and cleanliness of the facility, noting management's proactive approach to staff shortages and disease management.
• Many reviews highlight the compassionate care provided, especially in assisted living and memory care, with staff being supportive and responsive.
• The facility is described as a nice place for senior living, with good quality care, nice staff, and supportive and caring workers.
• Residents and their families enjoy the beautiful building, large rooms, common areas, and daily activities. The community is friendly and welcoming.
• Some employees express satisfaction working at the facility, mentioning a respectful and caring environment for both staff and residents.

Negative Reviews:

• Some families have experienced communication issues, with delayed responses from the facility's staff.
• Concerns about understaffing and unrealistic care plans have been raised, particularly regarding the workload on resident assistants and med passers.
• There are mentions of the facility sometimes lacking presence at the service desk, raising concerns about safety and accessibility for residents and visitors.

Mixed Reviews:

• While many reviews praise the facility for its care and environment, some reviews indicate room for improvement in staffing and communication.
• The facility is generally well-regarded for its efforts to maintain a high standard of living for its residents despite challenges.