The Sanctuary At Tuttle Crossing

Positive Reviews:

• Staff at Sanctuary at Tuttle Crossing are caring towards residents and their families, focusing on quality for everyone involved.
• Many families have had multiple members stay at the facility, praising the rehabilitation services and the staff, particularly the physical therapy team.
• Residents and their families appreciate the warm and engaging staff, noting the facility's smaller size contributes to a more personal and caring environment.
• Excellent care provided to hospice patients, with staff going above and beyond to ensure comfort and love in their final months.
• High ratings for staff management and patient care, with families referring others to the facility based on their positive experiences.

Negative Reviews:

• Issues with certain staff members, including a cook accused of bullying and a receptionist described as rude.
• Concerns about management communication, organization, and HR responsiveness.
• Reports of racial insensitivity towards workers and a culture that may pressure employees to tolerate inappropriate behavior from residents' families.
• Problems with patient transportation and paperwork handling, leading to a lack of care for a patient during a medical appointment.
• Criticism for the facility's response to residents needing general assistance, with reports of long waits and inadequate attention from staff.

Mixed Reviews:

• While the therapy department and food quality receive praise, there are concerns about the overall care for residents requiring more than minimal assistance.
• Discrepancies noted between management's goals and their actual implementation, affecting the quality of care and staff performance.