The Sanctuary At St. Cloud

Reviews of the Sanctuary of St. Cloud offer a mixed perspective, highlighting both the positive and negative aspects of the facility and its staff. Some reviewers praise the welcoming and supportive environment, particularly noting the compassionate care towards residents and the beautiful, well-maintained facility. Positive comments mention the facility's ability to make residents feel at home, the variety of activities available, and the quality of food and accommodations.

Several reviewers, including temporary staff and visitors, commend specific aspects such as the memory care unit, the engaging activities led by the resident engagement director, and the overall aesthetic and functionality of the building. The Sanctuary is described as a beautiful and safe community for seniors, with spacious apartments, large outdoor spaces, and a friendly staff.

On the other hand, some reviews criticize the facility for being understaffed, with reports of unprofessional and rude behavior among some staff members. Concerns about staff punctuality, organization, and responsiveness were mentioned, alongside observations of staff avoiding duties and displaying a lack of compassion towards residents. These negative experiences have led to feelings of neglect and dissatisfaction among some reviewers.

Despite these criticisms, many reviewers express satisfaction with the care provided, particularly for those in memory care and assisted living. Families of residents appreciate the safe community, in-house appointments, and the variety of fun activities. The Sanctuary's ability to accept Elderly Waiver is also highlighted as a positive feature.

In summary, while there are areas for improvement, particularly in staff behavior and organization, many reviewers find The Sanctuary of St. Cloud to be a welcoming, caring, and beautiful facility for seniors.