The Sanctuary At Brooklyn Ctr

Positive Reviews:

• Many reviewers praise the caring and knowledgeable staff, highlighting their attentiveness and friendliness.
• The community is described as beautiful, with a lot of common spaces for residents and families to enjoy.
• Activities and crafts, led by professionals from art institutes, are available and well-received.
• The facility is recommended for its affordable Assisted Living and Memory Care options.
• Residents seem genuinely happy, and the staff is noted for greeting everyone joyfully.
• Several reviewers have had positive experiences with their family members living in the community, noting improvements in their loved ones' happiness and well-being.

Negative Reviews:

• One reviewer had a very negative experience, citing unresponsiveness from the staff after their mother moved in, leading to a tragic outcome.
• Another review from a former employee criticizes the management and care quality, mentioning disorganization and lack of professionalism.
• Concerns about neglect and potential abuse in the memory care unit were raised, with one reviewer detailing a distressing situation involving their grandmother.

Mixed Reviews:

• While some reviews highlight the excellent care and attention to residents, others point out significant issues with staff responsiveness and management.
• The community's aesthetics and facilities receive high praise, but there are serious concerns about the quality of care and staff behavior.

Overall, The Sanctuary at Brooklyn Center receives a mix of highly positive reviews for its staff, facilities, and resident satisfaction, alongside some deeply concerning negative feedback regarding care quality and management practices.