The Rose Garden Of Ft Myers

The Rose Garden has received mixed reviews from residents, their families, and staff. Positive comments highlight the personable and proactive new director, the caring and helpful night nurse, and the facility's ability to keep residents safe during the pandemic. Many appreciate the range of activities available, including a popular Friday happy hour, and the facility's efforts to maintain a family-run feel with accommodating and competent employees. The meals are also praised for their quality.

However, there are significant concerns raised by some reviewers. Issues include difficulties in obtaining refunds after a resident's passing, poor communication and care standards, especially in the memory care unit where a resident suffered a fall leading to severe health complications. Staff turnover and complaints about management's treatment of employees are recurrent themes. Some reviews express dissatisfaction with the executive director's approach, describing it as lacking compassion. Concerns about cleanliness, professionalism, and the overall operation of the facility have been voiced, with some calling for its closure.

On the other hand, some staff members defend the facility, asserting that residents are the top priority and that the management team goes above and beyond to ensure their well-being and happiness. They invite people to visit and experience the family-oriented atmosphere themselves.

Overall, while there are heartfelt endorsements of the care and environment at The Rose Garden, there are also serious allegations of neglect, unprofessionalism, and mismanagement. Prospective residents and their families are advised to conduct thorough research and consider all feedback before making a decision.