The Rivers

The Rivers assisted living facility has received a mix of reviews from residents and their families. Many praise the facility for its beautiful grounds, engaging activities, and the quality of care provided by the staff. Residents enjoy the fresh and varied food options, with chefs asking for their preferences. The community is described as safe, clean, and well-appointed, fostering a welcoming environment even during visits.

However, some reviews highlight significant concerns regarding staff professionalism and communication. One distressing account involved a family being incorrectly informed of their father's death, with no follow-up apology or communication from The Rivers' staff. Another review mentioned an incident where a resident was hit by a nurse, raising questions about staff behavior.

Despite these issues, many families have noted improvements in their loved ones' health and well-being since moving to The Rivers. The facility's environment and staff support have been credited with helping residents become more active and engaged. The community is also appreciated for its friendly and caring atmosphere, where residents and staff treat each other like family.

On the administrative side, some reviews criticize the facility for its handling of billing and notices, particularly in sensitive situations such as a resident's passing. There are also mixed opinions on the food quality, with some residents looking forward to improvements.

Overall, The Rivers is commended for its beautiful setting, range of activities, and the positive impact on residents' lives. However, concerns about staff professionalism and communication suggest areas for improvement. Prospective residents and their families may want to consider these factors when making their decision.