The Rio Grande Gracious Retirement Living

Reviews of the retirement living facility present a mixed picture, with some highlighting positive experiences and others expressing dissatisfaction. Positive comments often mention the caring and hardworking staff, including managers, chefs, and activity directors, who contribute to a welcoming and supportive community atmosphere. Residents and their families appreciate the variety of activities, the quality of food, and the clean and comfortable environment. The facility is praised for its efforts to keep residents safe during the COVID pandemic and for creating a sense of belonging among residents.

On the other hand, some reviews criticize the management and customer service, describing them as uncaring or rude. Concerns are raised about the treatment of both employees and residents, with one review mentioning a hostile work environment and another expressing worry about the safety and well-being of a family member. There are also complaints about the lack of hospitality from new management and issues with family visitation policies.

Despite the criticisms, many reviews emphasize the strong community spirit, the high level of resident satisfaction, and the dedication of the staff to providing a high-quality living experience. Events like themed parties and proms for residents are highlighted as examples of the facility's commitment to creating enjoyable experiences for its residents.

In summary, while there are areas for improvement, particularly in management and customer service, the retirement living facility is generally well-regarded for its caring staff, quality services, and efforts to create a welcoming and supportive community for its residents.