The Ridge Cottonwood

The Ridge Cottonwood has received a mix of reviews from families and individuals who have experienced their services. Many express deep gratitude for the compassionate and attentive care provided to their loved ones, highlighting the efforts of staff across various roles, from receptionists to med techs and activities coordinators. The facility is praised for its commitment to keeping families involved, especially during challenging times such as the Covid-19 pandemic, and for offering a range of engaging activities that enhance the quality of life for residents.

However, some reviews raise concerns about the facility, including experiences of neglect and dissatisfaction with the level of care provided. These reviews mention issues such as inadequate personal care, long response times to emergency calls, and problems with medication management. There are also mentions of a decline in the quality of care following management changes.

On the positive side, many reviewers commend The Ridge Cottonwood for its clean and welcoming environment, the variety of activities available to residents, and the dedication of the staff. The community is described as caring and supportive, with several individuals specifically mentioning the positive impact of the staff and activities on their loved ones' well-being.

Despite the mixed feedback, there are numerous accounts of families who are very satisfied with the care their loved ones received, recommending The Ridge Cottonwood to others facing the decision of moving a family member into assisted living. The facility is recognized for its efforts to create a comfortable and engaging environment for residents, though it's clear that there is room for improvement in certain areas.