The Retreat At Sunriver

Positive Reviews:

• Many reviewers praise the beautiful facility and the amazing, friendly, and caring staff.
• Staff members are noted for their experience in senior care and their willingness to help and answer questions.
• Several reviews highlight the positive changes and improvements made over the years.
• The Retreat at SunRiver is recommended for the care it provides, with staff described as part of a “caregiving family.”
• Personal stories reflect the staff's kindness, compassion, and the effort they put into making residents feel happy and cared for.
• Activities such as Bingo and Ice Cream Socials are appreciated, along with the clean and welcoming environment.
• Professional care providers commend the management team for their involvement and genuine care for residents.
• Even with staff turnover, the facility is praised for hiring caring and interested CNA’s, and management is responsive to concerns.

Negative Reviews:

• Some reviews criticize the facility for not valuing employees, leading to high turnover and understaffing issues.
• Concerns are raised about the level of care, with some suggesting that residents need more attention than they receive.
• Lack of training for new staff and poor communication within the facility are highlighted as significant issues.
• There are complaints about mismanagement, particularly in relation to staff payment and handling of resident care needs.
• One review describes the overwhelming use of air fresheners, which could be problematic for those sensitive to artificial fragrances.

Overall, while many reviews praise the care and environment at The Retreat at SunRiver, there are concerns about staffing, management practices, and the level of care provided to residents.