The Retreat At Summerville

The reviews for the senior living facilities in question present a mixed picture, with some expressing deep dissatisfaction and concern, while others praise the care and environment provided. Key points from the reviews include:

• Several reviews highlight serious maintenance and management issues, including unattended maintenance requests, poor meal quality, and neglected garden and patio areas. One particularly distressing review mentioned a resident's request for drain maintenance being ignored, leading to unsanitary conditions.
• Concerns were raised about the adequacy of staff, with one visitor noting a lack of assistance for residents and another recounting an incident where a resident was left with visible injuries without apparent care.
• Some reviews criticized the management and staff's qualifications and attitude, describing them as uncaring, rude, and negligent towards residents' needs. There were alarming reports of residents being left without basic care, including food and hygiene.
• On the positive side, many reviews praised the community atmosphere, caring staff, and the quality of care provided to residents. Families of residents expressed satisfaction with the responsiveness and respect shown by the staff.
• Activities and community involvement were highlighted as strengths in some facilities, with mentions of varied activities and efforts to keep residents engaged with their families and the broader community.
• One review mentioned a concerning incident at a previous facility but noted improvement and satisfaction with the care and security at their current facility.

In summary, while there are glowing testimonials about the care and environment in some senior living facilities, there are also serious concerns about maintenance, staff behavior, and management practices in others. Prospective residents and their families are advised to thoroughly research and consider these reviews when making decisions about senior living options.