The Retreat At Lady’S Island

Negative Experiences:

• One reviewer expressed dissatisfaction with a staff member's behavior, describing it as rude and overly authoritative, negatively impacting their work experience.
• Disappointment was voiced over a rescheduled event, causing distress to children looking forward to it.
• Concerns were raised about the cleanliness of rooms, the quality of food, and the attentiveness of some staff at The Retreat, alongside a lack of prompt response from the director.

Positive Experiences:

• Several reviewers praised the location for its great views and the care team for being warm and welcoming.
• The Retreat was commended for its cleanliness, polite and helpful staff, and the happiness and well-being of its residents.
• Appreciation was shown for the community's active social media presence, helping distant family members stay connected.
• Staff were lauded for their proactive and dedicated approach to resident care.
• Positive work environment and resident/family-oriented culture were highlighted by an employee.
• Memory care services received special mention for dedicated staff and beneficial activities, with noticeable cognitive improvements in residents.
• The management and staff, particularly the facility director and food service director, were praised for their caring approach, effective communication, and quality of meals.

Overall Sentiment:

While there are some concerns regarding staff behavior and event management, the majority of reviews for The Retreat at Lady's Island are overwhelmingly positive. Residents and their families appreciate the caring staff, quality of care, and the facility's environment. The management's responsiveness and the quality of food service were also highlighted as significant positives.